TERMS AND CONDITIONS 

ACCEPTANCE OF ORDER

Once you have made your choice and your order has been placed, you will receive an e-mail acknowledging the details of your order. This e-mail is NOT an acceptance of your order, just a confirmation that we have received it. Unless you cancel your order, acceptance of your order and completion of the contract between you and Tretorn.com Europe will be completed when we e-mail you to confirm the goods have been dispatched.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOC.

PAYMENTS

Payment can be made by all mayor credit cards and are handled by DIBS. Payment will be debited and cleared from your account upon dispatch of your order by Tretorn.com Europe. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Tretorn.com Europe, we will not be liable for any delay or non-delivery. We take all reasonable care to make our Site secure. All transactions are handled by Dibs. Your credit card number is sent by an encrypted connection to your bank. Dibs secure server software (SSL) is an industry standard and one of the best software available for secure digital payments.

DELIVERY  

You will receive a confirmation e-mail as soon as your order leaves our warehouse. Including all your shipping and return details and a tracking number so you can track the progress of your order by Schenker or UPS.    
 
Sweden 
Schenker carries out delivery to designated Schenker Service points.
Normal delivery is within 1-3 working days.
Delivery is charged 40 SEK.
All necessary information regarding returns and exchanges is in the package.

European Union 
UPS carries out delivery to your home address.
Normal delivery is within 2-5 working days.
Delivery is charged € 6.
All necessary information regarding returns and exchanges is in the package.

Europe Non EU Countries (Norway and Switzerland)  
UPS carries out delivery to your home address.
Normal delivery is within 2-5 working days.
Delivery is charged € 6.
All necessary information regarding returns and exchanges is in the package.

Please note that your purchase does not include VAT – this will be added in the country of destination as well as import fees that may be added in the country of destination. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

PRICING POLICY

Prices shown on the Site are in EUROS and SEK and are inclusive of VAT at the applicable rate unless you have selected an alternative country where VAT is not chargeable (Europe non EU members like Norway and Switzerland).

Product prices are set at the beginning of each season using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period.

If you are a customer whose credit card is not denominated by our currencies, the final price will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction.

 

RETURNS & EXCHANGES 

Please seek to return items within 30 days of the date of your return request. Returns outside this time frame may be accepted at the discretion of Tretorn.com Europe, and depending on the circumstances may only be refunded as an e-store credit.

 

WRONG OR DAMAGED ITEMS

If we have sent an incorrect item, or if your product is delivered in bad condition, you can  e-mail Customerservice@tretornsweden.com with a digital image of the damaged or incorrect item and the packaging. Enter the following in the message: your order number, shipping ID or item number, a brief description of the reason for the return and if you want a replacement product or refund. 

Send your request within 30 days of receipt. Your request will be processed within 48 hours and you will receive an e-mail to notify your refund or refund being processed. If you choose a refund, you will get back the full cost of the item and shipping.

 

RETURNS & EXCHANGES

You have 14 days return right from the day that you receive the product.

You have 30 days exchange right from the day that you receive the product.

We assume that the product is original, unused and with all labels and/or packaging intact. Keep in mind that if you have bought rubber boots or sneakers, the shoe box is part of the product. Do not tap or write directly on the carton. If we get back cartons that are destroyed then there will be a fee of 200 SEK or the return might not be valid.

Returns Sweden 

Please note that you will be charged for return freight with Schenker 40 SEK, this will be deducted from the total credit amount after we recived your package. The return freight note is included in your shipment.

Fill in the return form that was sent to you with your product.

If you cant find the return form you can e-mail Customerservice@tretornsweden.com.

Submit your returning package at a Schenker service point.

Exchanges Sweden 

Is carried out free of charge within Sweden.

Fill in the return form that was sent to you with your product.

If you cant find the return form you can e-mail Customerservice@tretornsweden.com.

The return freight note are included in your shipment.

Submit your returning package at a Schenker service point.

 

Returns EU 

Please note that you will be charged for return shipping with UPS €6, this will be deducted from the total credit amount after we have recived your package.

Fill in the return form that was sent to you with your product.

If you cant find the return form you can e-mail Customerservice@tretornsweden.com.

If you like to return your product please call our customer service (+46 42 127300) or send an email to Customerservice@tretornsweden.comand  we will assist you with the return.You will then receive and UPS freight note by email.After received freight note please call your UPS account and arrange your pick up.

Exchanges EU 

Please not that exchanges are not possible outside of Sweden, you need to return the package to us and make a new order.

 

RETURN ADDRESS

All returns shall be sent back to:

Tretorn Sweden AB

Garnisionsgatan 51

254 66 Helsingborg

Sweden

 

CHANGES TO THESE TERMS AND CONDITIONS

We reserve the right to change or vary these Terms and Conditions at any time and any revision will supersede these Terms and Conditions. Any changes or variation to these Terms and Conditions made by TRETORN will be posted here and will have immediate effect. Users of this website are therefore advised to review our Terms and Conditions regularly for changes. 

If you have any further questions regarding our Terms and Conditions, please contact us via email customerservice@tretornsweden.com or telephone + 46 (0) 42 12 73 00.

HQ

Tretorn Sweden AB 

Rönnowsgatan 12

252 25 Helsingborg, Sweden

VAT. 559012-5695