CUSTOMER SERVICE & TERMS
Our customer service team are happy to help you with any question regarding products, shipment, sizes etc. Before contacting us, please have a look at our frequently asked questions, and maybe the answer to your question is already there.
CUSTOMER SERVICE DETAILS
Our European Tretorn Customer Service Team is available Mon-Fri 8 am - 4 pm (CET+1) to assist you with any order inquiries. eg. exchange and return queries, size and fit advice and detailed product information.
To contact us: Please send an email to firstname.lastname@example.org or dial + 46 (0) 42 12 73 00.
HQ visiting address
Tretorn Sweden AB
252 25 Helsingborg
TERMS AND CONDITIONS
Tretorn.com Europe collects personal information in several ways when you place an order, buy a gift voucher for a friend or register for a service offered by Tretorn.com. If an order is placed with us, we need to hold personal information including your name, email address, home address and shipping address so that we can process and fulfill your order. Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.
HOW THIS INFORMATION MAY BE USED
Tretorn.com Europe may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Your personal information may also be checked with credit agencies to prevent fraud and may be shared with other trading divisions within Tretorn. We may also use your personal information to send you marketing updates but only ever in accordance with your preferences. We don't sell your details to third party marketing companies.