Returns & Exchanges 

Please seek to return items within 30 days of the date of your return request. Returns outside these time frames may be accepted at the discretion of Tretorn.com Europe, and depending on the circumstances may only be refunded as an e-store credit.

WRONG OR DAMAGED ITEMS

If we have sent an incorrect item, or if your product is delivered in bad condition, you can  e-mail Customerservice@tretornsweden.com with a digital image of the damaged or incorrect item and the packaging. Enter the following in the message: your order number, shipping ID or item number, a brief description of the reason for the return and if you want a replacement product or refund. 

Send your request within 30 days of receipt. Your request will be processed within 48 hours and you will receive an email to notify your refund or refund being processed. If you choose a refund, you will get back the full cost of the item and shipping.

RETURNS & EXCHANGES

You have 14 days return right from the day that you receive the product 

You have 30 days exchange right from the day that you receive the product 

We assume that the product is original, Ie unused and with all labels and / or packaging intact. Keep in mind that if you have bought rubber boots or sneakers, the shoe box is part of the product. Do not tap or write directly on the carton. If we get back cartons that are destroyed then there will be a fee of 200 SEK or the return might not be valid.

Returns Sweden 

Please note that you will be charged for return freight with Schenker 40 SEK, this will be deducted from the total credit amount after we recived your package. The return freight note are included in your shipment.

Fill in the return form that was sent to you with your product

If you cant find the return form you can e-mail Customerservice@tretornsweden.com   

Or download a return form here _____

Submit your returning package at a Schenker service point 

Exchanges Sweden 

Is carried out free of charge within Sweden  

Fill in the return form that was sent to you with your product Th

If you cant find the return form you can e-mail Customerservice@tretornsweden.com   

Or download a return form here ____

The return freight note are included in your shipment.

Submit your returning package at a Schenker service point 

Returns EU 

Please note that you will be charged for shipping with UPS €6

Fill in the return form that was sent to you with your product

If you cant find the return form you can e-mail Customerservice@tretornsweden.com   

Or download a return form here _____

If you like to exchange your product please call our customer service (+46 42 127300) or send an email to customerservice@tretornsweden.com and  we will assist you with the return.You will then receive and UPS freight note by email.After received freight note please call your UPS account and arrange your pick up.

Please not that exchanges are not possible outside of Sweden, you need to return the package to us and make an new order.

Exchanges EU 

Please note that exchanges are not possible outside of Sweden, you need to return the package to us and make an new order.

RETURN ADDRESS

All returns shall be sent back to:

Tretorn Sweden AB

Garnisionsgatan 51

254 66  Helsingborg, Sweden

CHANGES TO THESE TERMS AND CONDITIONS

We reserve the right to change or vary these Terms and Conditions at any time and any revision will supersede these Terms and Conditions. Any changes or variation to these Terms and Conditions made by TRETORN will be posted here and will have immediate effect. Users of this website are therefore advised to review our Terms and Conditions regularly for changes.
If you have any further questions regarding our Terms and Conditions, please contact us via email customerservice@tretornsweden.com  or telephone + 46 (0) 42 12 73 00