CUSTOMER SERVICE
 & TERMS

CUSTOMER SERVICE DETAILS

Our European Tretorn Customer Service Team is available Mon-Fri 8 am - 4 pm (CET+1) to assist you with any order inquiries. eg. exchange and return queries, size and fit advice and detailed product information. 

To contact us: Please send an email to customerservice@tretornsweden.com or dial + 46 (0) 42 12 73 00.

TERMS AND CONDITIONS 

Tretorn.com Europe respect the privacy rights of its online visitors and recognize the importance of protecting the information collected about them. We have adopted a corporate wide Privacy Policy that guides how we collect, store and use the information that you provide us with.

If you are under 16, we require that you inform a parent or guardian about Tretorn.com Europe Privacy Policy and Terms and Conditions before placing and order with Tretorn.com Europe.

PRIVACY POLICY

Tretorn.com Europe respect the privacy rights of its online visitors and recognize the importance of protecting the information collected about them. We have adopted a corporate wide Privacy Policy that guides how we collect, store and use the information that you provide us with.

If you are under 16, we require that you inform a parent or guardian about Tretorn.com Europe Privacy Policy and Terms and Conditions before placing and order with Tretorn.com Europe.

PERSONAL INFORMATION

Tretorn.com Europe collects personal information in several ways when you place an order, buy a gift voucher for a friend or register for a service offered by Tretorn.com. If an order is placed with us, we need to hold personal information including your name, email address, home address and shipping address so that we can process and fulfill your order. Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.


COOKIES


Our site uses cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases and to deliver content specific to your interests. (A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites.) Most browsers are automatically set to accept cookies but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.

HOW THIS INFORMATION MAY BE USED


Tretorn.com Europe may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Your personal information may also be checked with credit agencies to prevent fraud and may be shared with other trading divisions within Tretorn. We may also use your personal information to send you marketing updates but only ever in accordance with your preferences. We don't sell your details to third party marketing companies.